Well Pharmacy

Working with YourStudio, Well collaboratively reimagined the typical floor plate and refocused from a product-and-service offer layout with overwhelming communication to a streamlined customer experience, bringing the dispensary – Well’s most popular store service – to the front of the store. This demystifies the typical back-of-house process, making it visible in the shopfront. The dispensary has a newly developed ‘Essential Well flow’ for the work stations to allow each team member to perform their key role in the optimum location in the store. Workstations have been designed around specific tasks, allowing for a more streamlined and efficient dispensing of prescriptions. Other key store features include a consultation area, prescription collection points, and an exterior 24-hour vending machine – this is a first for the UK pharmaceutical sector.